Launch shipping area: United States only. New Chat Shirts currently accepts orders for delivery to U.S. shipping addresses. We plan to consider additional countries as the store grows.
Made-to-order fulfillment
Our shirts are produced after your order is placed. Production time is separate from carrier transit time, so your order will not ship immediately after checkout.
Shipping rates and delivery estimates
Available shipping methods, charges, and any delivery estimates are shown during checkout. Delivery dates are estimates and can be affected by production volume, carrier delays, weather, holidays, address issues, and other circumstances outside our control.
Tracking
When tracking information is available, it will be sent using the contact information provided with your order. Tracking can take time to update after a shipping label is created.
Address accuracy
Please verify your shipping address before completing checkout. If you notice an address error, contact us immediately. Because orders can enter production quickly, we cannot guarantee that an address can be changed after an order is placed. Additional costs caused by an incorrect customer-provided address may be the customer’s responsibility.
Lost or damaged shipments
If your package appears lost or arrives damaged, contact us promptly with your order number. We will review the issue with our fulfillment provider and carrier and determine whether the order qualifies for replacement or refund under our Refund Policy.
Multiple packages
In some cases, items from the same order may ship separately and arrive at different times.
Questions about an order can be submitted through the Contact page on NewChatShirts.com.