Shipping Policy

NEW CHAT SHIRTS SHIPPING POLICY

Shipping destinations

New Chat Shirts currently ships within the United States.

Online-only store and local pickup

New Chat Shirts is an online-only retailer. We do not operate a public retail storefront and do not offer local pickup. Orders are shipped to customers after production.

Made-to-order production

New Chat Shirts products are made to order. Most orders are produced within 2–5 business days before shipment. Production time is separate from carrier transit time.

Fulfillment partner
New Chat Shirts uses Printful as a third-party fulfillment partner to produce and ship orders. Depending on the product, inventory availability, production capacity, and the customer’s delivery destination, an order may be produced and shipped from different Printful fulfillment facilities. As a result, the physical ship-from location shown by the carrier may differ from New Chat Shirts’ business address.

Delivery estimates

Standard U.S. delivery generally takes an additional 3–7 business days after production.

The total estimated delivery time is approximately 5–12 business days from the date an order is placed.

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, address problems, or other circumstances outside our control may affect delivery times.

Shipping charges

Standard U.S. shipping: $4.95
Free standard U.S. shipping when the merchandise subtotal is $74.95 or more

Available shipping methods and charges are displayed at checkout before payment.

Tracking information

Tracking information will be sent to the email address provided during checkout after the order ships. Tracking activity may take time to appear after the carrier receives the package.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Contact New Chat Shirts as soon as possible if an address needs to be corrected.

Because products are made to order, we cannot guarantee that an address can be changed after production has started.

Delayed, lost, or damaged shipments

Contact New Chat Shirts if an order arrives damaged, appears to be lost in transit, or has not arrived within a reasonable time after the estimated delivery period.

We may ask for photographs, tracking information, or other documentation so we can investigate the issue with the fulfillment provider or carrier.