New Chat Shirts products are made to order. Because each shirt is produced specifically for your order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size, selecting the wrong color, or changing your mind after production has begun.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible with your order number and clear photos showing the issue. After review, eligible claims may be replaced or refunded at no additional cost.
Lost shipments
If tracking indicates that your order may be lost in transit, contact us so we can review the shipment with our fulfillment provider. Eligible lost-order claims may be replaced or refunded after review.
Order changes and cancellations
Because orders can enter production quickly, changes or cancellations are not guaranteed. Contact us immediately if you need to request a change. Once production has begun, the order generally cannot be changed or canceled.
Size and color selection
Please review the size information and product details before ordering. We cannot provide a refund or exchange solely because the wrong size or color was selected by the customer.
How to contact us
Use the Contact page on NewChatShirts.com and include your order number and a description of the issue. Photos may be required for product-quality claims.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.